Shipping Policy

At V2 Retail, we ensure fast, safe, and reliable delivery of your orders with on-time service and quality assurance.

1. Order Processing

• Orders are processed within24 hoursof confirmation.
• Orders placed on Sundays or public holidays will be processed on the next working day.

2. Delivery Timeline

• Standard Delivery:2-5 working days (depending on location)
• Remote Areas:5–7 working days
• Delivery timelines may vary during peak seasons, sales, or unforeseen circumstances.

3. Delivery Process (With QC)

• Our delivery executive will deliver the order to your doorstep.
• A Quality Check (QC)will be performed at the time of delivery.
• Customers are requested toverify the product (size, color, quantity, condition)before accepting the order.

4. Shipping Charges

• Shipping charges (if applicable) will be displayed at checkout.
• Free shipping may be offered on select orders or promotions.

5. Delivery Attempts

• Our executive will makeup to 2 delivery attempts.
• If the customer is unavailable, the order may berescheduled or cancelled.

6. Order Tracking

• Customers will receive updates viaSMS/WhatsApp/emailregarding order status and delivery.

7. Partial Deliveries

• In certain cases, orders may be delivered in parts based on product availability.
• No additional shipping charges will be applied for split deliveries.

8. Serviceable Areas

• Delivery is currently available in selected cities and locations.
• Orders outside serviceable areas may be declined or cancelled.

9. Delays & Exceptions

• Delivery may be delayed due to:
• Weather conditions
• Strikes or transport issues
• High order volumes
• We will keep you informed in such cases.

10. Contact Support

For any shipping-related queries:

• 📞 8130907705
• 📧 support@v2kart.com