return-and-refund-policy
Return & Replacement Policy
At V2 Retail, we aim to ensure a smooth and satisfactory shopping experience. Since our executive performsQuality Check (QC) at the time of delivery, we follow a transparent return policy.
1. Quality Check at Delivery
- Our delivery executive will open and show the product at the time of delivery.
- Customers are requested toverify product quality, size, color, and quantitybefore accepting the order.
- Once the product is accepted after QC, it will be consideredapproved by the customer.
2. Returns Eligibility
Returns will be acceptedonly in the following cases:
- Damaged product
- Wrong product delivered
- Missing items in the order
👉 The issue must be reportedat the time of delivery itselfto the executive.
3. No Return After Acceptance
- Once the delivery is accepted after QC,returns or exchanges will not be applicable.
- No return requests will be entertained for:
- Size issues
- Color preference
- Change of mind
4. Replacement Process
- If any issue is identified during delivery, the product will be:
- Replaced immediately (if available), or
- A replacement will be arranged within3–5 working days.
5. Refund Policy
- In case replacement is not possible, arefund will be processedwithin5–7 working daysto the original payment method.
6. Contact Support
For any assistance, please contact our customer support:
- 📞 8130907705
- 📧 support@v2kart.com